Free guide

Verify a property before you buy

Dubai Land Department (DLD) and RERA already provide free, official tools to check a listing, an agent, and a project's escrow status — most buyers just don't know they exist. This is a step-by-step guide to the real checks, with direct links to the official tools. We don't claim to independently "verify" a listing — DLD is the authority here, and increasingly automates this themselves. One check we do run: a dated copy of DLD's broker register you can search here, which is a convenience rather than a substitute for the official lookup. What we add is real transaction data to sanity-check the price, which no government lookup does for you.

1

Confirm the listing has a valid advertising permit

Every legitimate property ad in Dubai — on any portal, not just ours — must carry a Trakheesi permit number issued by DLD's Real Estate Control Department (RERA). No permit number, or a number that doesn't check out, is the single biggest red flag for a fake or unauthorized listing.

DLD's AI advertising-governance platform actively monitors listings across the major portals and has already auto-modified or flagged tens of thousands of non-compliant ads — the permit system isn't theoretical, it's enforced.

How to check it

Scan the Madmoun QR code shown on the listing (or enter the Trakheesi permit number manually) in the Dubai REST app, DLD's official mobile app. It will confirm the permit is real, active, and matches the property being advertised.

Dubai Land Department
2

Verify who actually owns the property

For a resale, confirm the seller listed on the contract actually matches DLD's registered owner before any money changes hands — a mismatch is either an honest paperwork lag or something worth walking away from.

How to check it

The Dubai REST app's title-deed lookup shows the officially registered owner and property details directly from DLD's own register — the same source a trustee office would use at transfer.

Dubai REST (DLD's official app)
3

Check the agent's RERA broker license (BRN)

A real estate agent operating in Dubai must hold a valid RERA broker card (BRN — Broker Registration Number). Working with an unlicensed 'agent' has no regulatory recourse if something goes wrong.

How to check it

Look up the agent's BRN via Dubai Brokers, RERA's official broker directory — it confirms the license is active and shows which brokerage they're registered under.

Dubai Brokers (RERA)
4

For off-plan: confirm the project has an escrow account

Off-plan payments in Dubai are legally required to go into a project-specific escrow account, not the developer's general funds, and the project must be registered on DLD's interim register (Oqood) before any unit can legally be sold off-plan. A project you can't find on Oqood isn't one to pay a deposit on.

See our fuller explanation of how this protection actually works.

How to check it

Check a project's escrow and Oqood registration status directly in the Dubai REST app before signing anything or transferring a deposit.

Dubai REST (DLD's official app)
5

Sanity-check the asking price against real transaction data

None of the official checks above tell you whether the price is reasonable — a listing can have a perfectly valid permit and still be priced well above what similar units in the same building or area actually sell for.

This is the one check that isn't a government lookup — it's a straightforward data comparison, and it's where having real transaction history (not a marketing comparable) actually matters.

How to check it

Compare the asking AED/sqft against the area's or project's actual real median from Dubai Land Department transaction records — not an agency's own 'market report.'

Browse real area price data

If something has already gone wrong

Reaching the right desk first is most of the delay people run into. Counter service Monday to Thursday 07:30–15:30 and Friday 07:30–12:00. Phone, email and chat run Monday to Friday 07:30–16:30.

A payment for a DLD service failed, double-charged, or vanished

DLD's online fees are collected through Noqodi, a separate payment provider — so a payment problem is not a DLD enquiry, and sending it to the general inbox is what makes it take days. Noqodi runs its own support line and form.

600 503 036Noqodi support

A general question about a service, fee or procedure

The main call centre handles service questions and can route a case. There is also live chat and WhatsApp from DLD's contact page.

800 4488 (+971 800 4488 from abroad)DLD contact page

A DLD portal or app is not working

DLD changed its technical-support address in August 2021, and the old one still circulates in older guides and forum posts — a query sent there is a query nobody receives. The current address is published on DLD's contact page; we link to it rather than reprinting it, because an address we transcribe wrongly costs you more than a click.

You are about to type your case into DLD's AI assistant

Malik, the assistant on DLD's site, answers navigation and general questions. It cannot see your transaction, act on a complaint, or give a case-specific ruling — so for anything with your money attached, the call centre or a formal complaint is the shorter path, not the slower one.

Read from DLD's own contact page in August 2026. Departments move numbers and addresses — if one of these no longer works, DLD's contact page is the authority, not us.

The permit, title and escrow checks use DLD's and RERA's own free, official tools — we link to them rather than replace them. The broker check we run ourselves, against a dated copy of the register; confirm anything material against the official lookup, because our copy is only as current as its date. This is general guidance, not legal advice — confirm anything material with a licensed professional before transferring money.